Reviews of DeMelo Heating & Air Conditioning
4.9565217391304(Based on 23 rated reviews)
21-Mar-2025
Product or service reviewed: Water Heater Leak
Had a small leak from water heater. Aiden arrived on-time, was professional, patient, clear in describing the issue and the repair, answered all of my questions, and performed all of the work efficiently and effectively. I was very impressed and thankful for his great service.
26-Feb-2025
Product or service reviewed: Terrible leak in ceiling
Aidan was simply GREAT. Patient, respectful, intelligent & articulate. Found/traced leak from upstairs toilet to garage, quite a distance. Then traced another leak involving kitchen sink. AND fixed a couple other problems and did it all in under 2 hrs! Huge relief at a very reasonable price!!!
Walter Luttrell
Hudson, MA
14-Feb-2025
Product or service reviewed: Repair to Navien System
Friday afternoon of a long weekend and we are smelling a lot of gas from the basement heating system. My plumber who installed the Navien system doesn't service them. We get Eversource (responded within 15 minutes) on site and they immediately shut off the gas and we then scramble to find someone local to help us out with unknown repairs. I call Brian who is amazing, responsive and has David and his assistant at our home within half an hour. David takes a look, tests out the fittings which he fully explains are leaking and sets about repairing 5 or 6 of them. Everyone from Demelo could NOT have been more helpful and responsive (we had visions of no heat and freezing pipes over the weekend). David left and said he would send someone over to check the C02 levels, 10 minutes later Brian called and assured us someone was on their way to do so (and he also arrived within 10-15 minutes), and we are safe and back to normal. Everyone was professional and caring about our situation, and we CAN NOT express enough our gratitude to you all.
23-Dec-2024
Product or service reviewed: Everything
This company is the best-very prompt service- they always remember my dogs name- come out at the drop of a hat--boss arrives whenever everyone else is on vacation-they open my grapefruit jars-the service you get the best
23-Dec-2024
Product or service reviewed: heat, air,
DeMelo Heating & Air is the best service in Ma. they take GREAT care of my Parent's needs. I live in Utah and don't get to visit as much as I would like, they are better then 911, if my parents need anything they are willing to help at any time, even willing to open jars and love on the dog. My parents enjoy the great service and highly recommend them to anyone who needs plumbing heating and air. If they want to expand, they're service to Utah I would become a customer as well 100%.
lynda Cronin
salt lake city
10-Jul-2024
Product or service reviewed: AC repair
My wife and I are from out of town and were house sitting for our son who was overseas when the AC stopped working during 93-degree weather in early July. The temperature in the house got up to 87 and were so thankful we called De Melo. Brian at the office was very helpful and arranged to have our unit repaired quickly. Dale arrived at the scheduled time and was extremely thorough and had everything working within an hour. I was worried about the cost, but the bill was reasonable and exactly what Brian had estimated. We couldn't have asked for better service and highly recommend De Melo for any HVAC issues.Thanks again,James and Kathy Howard
29-May-2024
Product or service reviewed: Air conditioner check
Very impressed with the technician that came over knowledgeable and helpful. We are extremely happy with the helpful information he gave us. I'm sorry I didn't catch him name to add it to this review
11-Apr-2024
Product or service reviewed: fixing bathroom faucet and toilet
Gab and Dale came and fixed these items for me. They corrected some issues that I was unaware of. They are not only skilled plumbers but their manner is very comforting. Workers such as Gab and Dale are part of the reason that I use DeMelo. I also want to comment on Cathy. She is always so helpful and pleasant to work with.
26-May-2023
Product or service reviewed: Hot.water.heater
I cant thank you enough for your fast response so early in morning and all installed same day this is an excellent company to deal with.highly recommend to all.
02-Feb-2021
Product or service reviewed: variety
variety of services, always available and quality work
20-Jul-2019
Product or service reviewed: Service call
Demelo's serviceman Brian arrived right on time and provided evaluation and a clear explanation, in turn improving my own understanding of the entire system. Very appreciated.
16-Feb-2018
Product or service reviewed: Heating system
Rich and team continue to deliver! Great system and great service!
02-Apr-2017
Product or service reviewed: service air handling unit
Reasonable in service charges. Prompt service . Quick response to emergency calls. Keep it up. Thank you .
arjun rao
lexington ma 02420
14-Mar-2017
Product or service reviewed: Oil Burner Repair / Tune Up
I called DeMelo early in the morning on a Monday after having issues with our oil boiler over the weekend. They sent a tech out a couple hours later who was able to determine the issue and make the repairs quickly. The tech explained what parts were being replaced and even provided us a detailed invoice of parts used and issues found. Excellent service.
2 Electric Water Heater Installation
28-Feb-2017
Product or service reviewed: Remove leaking hot water tank, install new ones
Called DeMelo for replacing leaky hot water tank, they came 2nd day and within a few hours, everything is up and running. Steve and Davis were very polite, professional and pleasant to work with. Highly recommended!
13-Jan-2017
Product or service reviewed: Furance,AC and hot water heater
Outstanding Service and Quality.
Highly recommend
09-Jan-2017
Product or service reviewed: New Furnance and AC system
Great guys! Came to see the job situation. Did not over talk the job details. We agreed to proceed, they gave me a timeline for delivery of heating and cooling equipment to my house, and the timeline, for the start and finish dates for the entire installation.
They did, what they said they would do! That is HUGH! That in my book, is exceeding customer expectations!!
If you are looking for a local guy to handle all your Heating, Cooling and plumbing needs, you just found them- DeMelo Plumbing, Heating & Air Conditioning.
Angelo
Angelo Muccio
Northborough
09-Jan-2017
Product or service reviewed: Air conditioning
Our home was being renovated. The new hardwood floors were about to be installed, during the hot, muggy July. new turned on our old central AC unit and...nothing! The people that did our new duct work could not come for 2 weeks, being that it was in the middle of a heat wave.
On a whim, I called Demelo. Diana answered the phone and took care of everything from that point on. She explained to me what we needed, how much , and when. Within 2 days my house was cold, floors were getting put down, and the quote from the other "place" was more money by far!
BEVERLY PETTERSON
Hudson, ma
25-Jul-2016
Product or service reviewed: AC Repair
I really needed someone to check out my older central air conditioning unit. To make matters worse, I was out of state. I needed someone who could handle this all by phone.
I tried another local service but the best they could do was 'put me on a list'.
I called DeMelo, left my info with the answering service, and started to sweat.
Incredibly, the woman at the office called me back in very short order. We talked, she understood the situation, and we set up an service call.
The next morning the tech was on-site. He inspected the unit, diagnosed the problem; and the solution, and promptly called me to relay his findings and get my OK to proceed. The whole problem was resolved very quickly and for a VERY reasonable price.
They are a very well tuned combination of professional and personalized service.
Would highly recommend.
To everyone at DeMelo Heating & Air Conditioning:
We cannot thank you enough for your help with installing our new A/C system. All of your employees are so helpful and professional. We cannot help but express to our friends and family how much we appreciate your work. We look forward to all of your assistance in the future. You can be certain we will be in touch when the seasons change!
Thank you again!
We wanted to express our great gratitude to you for fitting us into the schedule on Monday and fixing our air conditioner in one day. It is hard to find such good service and we wanted you to know how thankful we are.
Dear Richard,
A little note of thanks to your company for the fast, excellent service in fixing my air conditioning. Billy, the tech, was most kind, smiling, and so efficient. He is truly an asset to your company.
Thank you again,
My wife and I would like to commend you and your employees like Dave, your HVAC technician. From the date/time the work was started until the date/time the work was complete, Dave was very respectful of our home and our pets, he informed us of each phase of the work from installing of new duct work to the new furnace and A/C condenser. Your professionalism and the professionalism of all of your employees not only brings credit upon yourself but to your company.
Thank you,
